Mandarin Oriental Pudong Shanghai

The staff at the hotel are extremely accommodating and friendly. I particularly enjoyed breakfast and hotel employee was very warm and welcoming each morning. Also at the concierge is really great at making sure all of our needs were met.

No. I liked everything about our stay including our experience at the spa.

The concierge is amazing! Staff is super professional and supportive. The location is excellent, and rooms have an amazing view.Rooms are big and comfortable.

The great view, interior, service and location. One of The best restaurant in Shanghai.I love the bath tub design that you can enjoy the stunning landscape when you have a bubble bath.

Very kind staff and well placed property !

Reception is too slow and many can’t even understand basic English!

I will not stay there again

The room is very old and leaking water The breakfast is very bad can’t eat anything The staff didn’t understand English

Breakfast was beyond expectations we were spoiled for choice.

Outside of the hotel it was impossible to use credit cards or money what made going around the town difficult.

the facilities and rooms were clean and spacious.the staff were very friendly and helpful!

location is not so great.

The junior staff at the restaurant whom is Carrie a female serve me well. She was polite and super friendly.

I did not really enjoy my stay as the staff were unfriendly. The junior staff are friendly and helpful especially Carrie from breakfast. The managers in suit are not friendly at all. There was this experience when i entered the elevator and the manager was so unfriendly and not a single word of greeting from him. He look so arrogant and unfriendly.I wont want to go back to that hotel anymore.

The room was very clean, bed confortable and extraordinary view on the Bund

I am sorry but this is not a 5* service, I was expecting reception to speak proper English, then I got changed my initial room (2815) for a lower quality room (615), I knew I booked for Deluxe River view but I am usually upgraded when going to such hotels and I felt they were downgrading me not explaining the real reason why they changed last minute room allocation.For the price paid, don't expect to receive an excellent treatment you are not as considered as in other competitor chains.

The hospitality is perfect in everything.A relatively quiet room.The elevator doesn't get crowded.A foods are delicious.Mandarin’s staff is nice and friendly.

Breakfast at the lounge floor was great. The staff was very attentive. They helped us prepare gluten-free bread and lemon juice.

Diner buffet was a little bit disappointing, no so many healthy options.

Location was excellent. Breakfast was crowed but understandable; it was the May 1 holiday. Staff was doing everything they could to make table available ASAP. Food was OK.

1) Loud music playing at the pool and it wouldn't stop until 12:00 mid-night. It was extremely annoying.2) Staff was polite dealing with customer but that's all about it. No one seems to be willing to go an extra mile making guests feeling more welcomed. For the record, I was never been greeted by anyone (even we look each other in the eye) during my 2-day stay at your hotel.3) All in all, it was a great hotel in terms of its hardware and facilities, but fall short when it comes to customer service. A shame to its Forbes 5-star (1 of the only 3 in Shanghai) credential.

The staff were ultra friendly and accommodating! They had not only provided a cot for our little boy, but also baby proofed the whole room and left a tasty cake for our anniversary. The room, food and facilities were exceptional. We will recommend this hotel to everyone!

Everything. Staff is lovely. Food was excellent at 58• grill and at Zest. Hospitality was wonderful. Christmas decor was beautiful.

One thing- at the spa. Someone (they said inspectors) barged into massage room, loud talking! Rude! Startled me, even tho masseuse jumped up and made them step back out- it sorta ruined the atmosphere and I certainly didn’t relax. It was a wasted time for me. Very disappointed.

Passable

check in has taken too long

The staff were attentive

It didn’t feel welcoming or warm

Helpful staff & location

the rooms are very spacious and well decorated.

A little bit pricey but worth every penny!

near to the river & and it’s quietness

Exceptional